Claims Management Service

Our leading claims management team focus on ensuring claims are settled promptly and efficiently. Our extensive underwriting knowledge and experience enables us to negotiate directly with insurers in order to achieve the best possible outcome for our clients.

Efficient claims management is vital to the success of any Real Estate Portfolio. Properly managed claims reduce your administration costs, minimise disruption to normal operations and ensure sufficient compensation is provided.

Our involvement in clients claims has often proven crucial where situations have arisen that without our expertise may have led to claims wrongly being declined.

Our clients benefit from:

  • 24 hour emergency contacts
  • Full management of claims throughout the entire claims process
  • Expert claims personnel with detailed knowledge of insurance arrangements
  • Service of the highest level with an emphasis on ensuring our clients are always kept informed
  • Bespoke risk and claims management advice to identify potential claims cost savings leading to optimal insurance cost efficiency
Case Studies


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SUBSTANTIAL ESCAPE OF WATER LOSS

Insurance for a large distribution centre in Northampton with a rebuild value in excess of £70million was placed on a co-insured basis with 3 different insurance companies. Following a major escape of water loss, my involvement resulted in identifying an error which had been made by the lead insurer in connection with the calculation of settlement, leading to a more favourable outcome for my client.


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MAJOR FIRE LOSS

A major fire loss occurred at my client’s large retail unit in Northern Ireland, I initially expedited confirmation of lability from insurers. I then discussed with my client the options available. We decided to pursue a cash settlement rather than proceeding with reinstatement. I successfully negotiated a large cash settlement for my client.


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HILTON HOTEL CLAIM

Following a major fire loss I was advised by the owners of the hotel that they didn’t wish to reinstate the part of the hotel which had been affected. On this basis I was instructed to negotiate and achieve a favourable settlement with the insurers. This settlement was agreed in a timely manner in order to avoid any further reduction in revenue in connection with loss of business. The funds received by the owner were utilised to re-model the hotel and refurbish the parts originally damaged by the fire.


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BEEHIVE, LONDON W1

This property is a grade 2 listed building which houses a public house on the ground floor with residential accommodation on the upper parts of the building. The building was subject to a significant fire originating from the residential proportion of the property I dealt with the reinstatement works required to both the public house and the residential portions. The residential flats had been purchased on a buy-to-let basis and in addition to satisfying my client in respect of loss of rent, I was also able to deal with the individual flat owners and agree settlement in respect of their own loss of rental income while the premises were being repaired.